Privacy Policy

Strata Cleaning Co. (QLD)
Effective: 15 April 2025

1. Our Commitment to Privacy

Strata Cleaning Co. (QLD) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement outlines how we collect, use, store, and disclose your personal information.

2. What Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and postal address

  • Property details (e.g. strata plan or building address)

  • Billing and payment information

  • Records of communications and service interactions

  • IP address, browser type, and activity on our website (via analytics tools)

We do not collect sensitive personal information unless explicitly required and consented to.

3. How We Collect Information

We collect personal information through:

  • Contact forms on our website

  • Service enquiries and quotations

  • Phone calls, emails, and online messages

  • Customer portal registrations and logins

  • Site visits and service records

4. How We Use Your Information

Your personal information is used to:

  • Provide cleaning services to your property

  • Respond to enquiries or requests

  • Manage billing and service agreements

  • Communicate important service updates or issues

  • Improve our website, services, and customer experience

We do not use your personal information for direct marketing without your consent.

5. Disclosure to Third Parties

We do not sell your personal information. We may share it with:

  • Our internal staff, contractors, or service providers strictly for the purposes of service delivery

  • Regulatory authorities if legally required

  • IT, payment, or data storage providers (under confidentiality agreements)

All third parties are required to handle your data in accordance with privacy standards.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored in secured systems and access is limited to authorised personnel.

7. Access and Correction

You may request access to the personal information we hold about you, or request corrections if the data is inaccurate or outdated. Contact us using the details below.

8. Cookies & Website Analytics

Our website may use cookies and tracking technologies for analytics purposes. These do not personally identify you but help us understand website traffic and improve usability.

9. Contact Us

For any questions, complaints, or access requests regarding this Privacy Policy or our data handling:

Strata Cleaning Co. (QLD)
Email: hello@stratacleaningco.com.au
Phone: (07) 3067 5165
Mail: Level 4, 260 Queen Street, Brisbane QLD 4000